Privacy Policy

1. Introduction

Welcome to our multi-modal AI platform. We respect your personal privacy and are deeply committed to protecting your personal data and creative assets. This Privacy Policy outlines how we collect, store, process, and protect your information when you access our website, use our generative AI tools (including conversational AI agents, text-to-image, image editing, text-to-video, and image-to-video), and purchase credit packages or subscriptions.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information directly provided by you, automatically recorded through your usage, and received from authorized third parties:

1. Account Information — When you sign up or log in, we collect your name, email address, avatar, and authentication credentials.
2. Generation Prompts & Uploaded Assets — When you initiate AI generation or conversational agent requests, we collect prompt texts, uploaded reference images, audio/video clips, parameter configurations (such as resolution, aspect ratio, duration), and the resulting generated media files.
3. Billing and Transaction Data — When purchasing credits or subscription plans, our trusted third-party payment processors (e.g., Stripe) collect and handle necessary billing information. We never store full credit card numbers or sensitive payment details on our servers.
4. Device and Usage Telemetry — We automatically collect technical telemetry including your IP address, browser type, operating system version, access timestamps, model invocation logs, and interaction records to optimize performance, enhance security, and troubleshoot issues.
5. Cookies and Local Storage — We use essential cookies and browser local storage to maintain your authentication state, interface preferences (such as model selection and aspect ratios), and active drafts.

3. How We Use Your Information

We process your data strictly for the following legitimate purposes:

• Service Delivery & Media Generation — To route your prompts and media inputs through our AI pipelines and upstream models to power conversational agents and deliver high-quality images and videos.
• Account & Credit Management — To track credit balances, record consumption logs, manage subscription entitlements, and automatically issue credit refunds upon unrecoverable upstream failures.
• Safety, Compliance & Content Moderation — To detect and prevent abusive, fraudulent, or harmful activities, enforce our acceptable use policies, operate automated pre-filtering and multimodal post-generation screenings, investigate user-submitted violation reports, and preserve evidence to comply with mandatory reporting obligations (including CSAM reporting to NCMEC and relevant law enforcement authorities).
• Customer Support & Communications — To respond to your technical inquiries, notify you of system updates, and deliver essential account notifications.
• Quality Optimization — To analyze aggregated usage trends and continuously improve model latency, rendering performance, and user experience.

4. AI Processing & Third-Party Providers

To provide state-of-the-art multi-modal AI generation capabilities, we interface with specialized AI compute and cloud storage infrastructure:

• Your prompt texts and reference assets are securely transmitted over encrypted channels to authorized compute providers (such as OpenAI, Anthropic, ApiMart, KIE, Fal, Replicate) solely for executing your generation requests.
• We require our partners to adhere to strict confidentiality and data protection standards without utilizing your private inputs to train public base models unless explicitly authorized.
• We do not sell your personal data or user-submitted creative assets to third parties.
• Private creations and uploaded assets are strictly protected under access controls and enterprise object storage encryption, and are not made public unless you explicitly choose public visibility.

5. Data Storage and Retention

• We retain your personal data and account details for as long as your account remains active or as needed to provide our services and meet legal obligations.
• Generated media and uploaded reference files are stored securely on enterprise cloud object storage (such as Cloudflare R2 / AWS S3). We recommend downloading your generated creations promptly to your local device for long-term preservation.

6. Data Security

We implement rigorous technical and organizational security measures, including HTTPS/TLS encryption in transit, strict access token management, and regular infrastructure reviews. While no method of electronic transmission or storage is 100% secure, we continuously evaluate and enhance our security safeguards to protect your data against unauthorized access, alteration, or disclosure.

7. Your Privacy Rights

Depending on your jurisdiction (including rights under GDPR, CCPA, and applicable privacy regulations), you have the right to:

• Access & Portability — Request a copy of the personal data we hold about you and download your media assets from the library.
• Correction — Request updates or corrections to inaccurate profile information.
• Deletion — Delete specific generation history or request complete account erasure.
• Withdraw Consent — Revoke consent for optional data processing activities at any time.

You can exercise these rights directly through your account settings or by reaching out to our support team.

8. Updates to This Privacy Policy

We may periodically revise this Privacy Policy to reflect changes in our services, technological advancements, or legal requirements. When updates occur, we will revise the "Last Updated" date at the top of this document. Continued use of our platform after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us via support@shipany.ai.